Being a customer of Hostgator.com is a horrible experience.
If you are planning to buy a hosting service and searching for some reviews, you will find all the search results full of affiliate links. These shameless writers do not even care about you. Most of them even did not use all of these services. They are just marketing highly paying hosting companies for high bonus amounts. These bloggers are all liars.
If you search for a good hosting company, you will find mostly fake blog posts in Google search results. In these search results, you will oftentimes find a company named as “Hostgator.com”. Unfortunately, I am a customer of this shithole company full of liars.
I have had very painful experiences several times and I am currently going through very painful experience because of these liars. So, I am writing this if these helps some people who wants real original reviews about hostgator.com.
So, what happened?
Here is a screenshot of one of my three sites that are currently down.
I bought a package of SSL certificate that offers SSL certificates for three domains. These domains were suppose to expire on 25 July UTC. So, as a matter of caution, I contacted the support team of Hostgator.com several times to know if there will be any problem. They always assured me that the SSL certificates will automatically be renewed. So, there will be no problem.
Then… All my three sites went down on 25 July UTC. Can you imagine how careless, shameless and dumb these liars are?
After this I contacted their customer service several times every day. But they always lied and never fixed my sites.
Now it has been seven days, my sites are still down and they don’t give a shit. I have contacted their chat support every single day few times daily with a request to fix my issue. But they always lie. They say, “we have escalated your issue and your sites will be fixed shortly”. The same lie every single day. They are shameless pathetic professional liars.
Their common lies:
Do not believe when they say any of these lies.
- “Oh. We are very sorry that you are having this inconvenience.”
- “We have escalated your issue.”
- “Our admins are working on your issue.”
- “Your issue will be fixed by our admins shortly.”
- “We need at least 24 hours to fix a problem.”
- After 24 hours: “We need 24-72 hours to fix a problem.”
- After 72 hours: “We cannot promise a specific time when your problem will be fixed.”
They will always lie to you. Don’t believe them at all.
Besides being liars, their admins and customer support agents are dumb idiots. Once an admin left my site broken and sent me an email “your site is fix now. It is now up and running”. Oh, really?
Another funny thing is – when you ask for help in their chat support, oftentimes they fail to help you but at the end of the chat, they as “Is there anything else that I can help?” Hahaha. They failed to help and now ask if they can help more.
So, beware of Hostgator.com!
Is this the first very painful experience?
No. I have gone through several very painful experiences. When there is a problem, they just always promise to fix shortly but they don’t. They are very arrogant. It does not matter how many times you request them. They will not care. Your business does not matter to them. They will always take payments in advance. So, your websites and business are only your problem.
They do not have enough staff
To make more and more money, they do not hire enough staff. They have hired some low quality, low skilled people that oftentimes give dumb answers. They sometimes do more harms to your site even though they are suppose to fix it. If you are angry after such an event, they are so shameless that they will just ignore whatever you say.
Low quality very slow servers
Even their best servers cannot load a page before one second. Server response time is long and painful. Because of this, customers sites appear behind other websites (hosted in good companies) in search results of Google and other similar websites.
They not only sell third-class services but also third-class servers.